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REFUND POLICY

We hope you are completely satisfied with your purchase on www.robertrodriguezstudio.com. If you are not satisfied with your purchase, you may send a return authorization request following our Return Policy.

www.robertrodriguezstudio.com will accept returns if a return authorization request is made within 14 days of the date on which items are delivered to you. Requests made after this window cannot be processed. To receive a full refund the item(s) must be returned unworn, unaltered, unwashed, and must include all original tags and poly bag. Items purchased at 50% Sale and/or Final Sale are not eligible for return or exchange. Sample Sale merchandise is final sale. No exceptions. www.robertrodriguezstudio.com reserves the right to reject returned items that do not meet our return requirements. If your return is rejected, you will receive an email stating the reason. 

Refunds will be made in the form of original payment and will be for the full amount of your purchase less shipping costs and gift-wrapping costs, if applicable. Please allow seven (7) business days for your return to be processed.

To make a return please visit our website www.robertrodriguezstudio.com and request a return under our shipping & returns tab along the bottom of your screen. You will receive a Return Authorization #. Please print out the Return Authorization, fill it out in its entirety, and include with your shipment.

We are not responsible for any return packages that are lost, stolen, or damaged.

 We do not offer exchanges or price matching. If you want to exchange an item please return your original item and place a new order for your desired item, pending availability.

If for some reason an item you have ordered is out-of-stock, we will notify you via email. Please note items that are sold out are generally not reordered.

To reach a live person call (888) 688-6180.

Our hours of operation are 8:30am to 5:30pm PST

Or email us directly at customercare@robertrodriguezstudio.com

 

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